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+@article{azizah2012,
+	title = {Quality Management: From Effective Service to Innovative Facility},
+	author = {Azizah, Rajab and Roziana, Shaari and Siti, Aisyah Panatik and Shah, Rollah Abdul Wahab and Hamidah, Abdul Rahman and Ishak and Mad, Shaha and Nor, Atikah Mat Ali},
+	journal = {Procedia - Social and Behavioral Sciences},
+	volume = {40},
+	pages = {509-513},
+	year = {2012}
+}